Overview: The Technical Support Specialist provides vital support for resolving technical challenges with software, hardware, or network systems. This role ensures that technical issues encountered by employees or clients are resolved quickly, minimizing downtime and operational disruptions. By offering prompt troubleshooting, installation, and configuration support, the Technical Support Specialist plays a crucial role in maintaining operational efficiency, ensuring the technical backbone remains functional.
Responsibilities:
- Technical Issue Resolution: Diagnose and troubleshoot technical issues related to clients’ hardware, software, and network infrastructure. Provide efficient solutions to minimize operational downtime.
- Customer Support: Offer exceptional customer support through phone, email, or remote access, guiding users through step-by-step problem resolution.
- Software & System Setup: Install, configure, and update software and hardware systems for clients to ensure optimal performance and functionality.
- Documentation: Maintain accurate and detailed records of technical issues, resolutions, and system configurations, ensuring comprehensive documentation for future reference and troubleshooting.
- Training & Guidance: Educate clients and internal teams on IT best practices and provide training on the usage of IT tools, systems, and technologies to prevent recurring issues and improve overall system efficiency.
- System Monitoring & Maintenance: Regularly monitor client systems for potential issues and perform preventive maintenance to avoid disruptions in operations.
- Collaboration: Work closely with internal teams (e.g., IT, development, and support) to resolve complex technical issues and ensure customer satisfaction.
Requirements:
- Minimum of 1-3 years of experience in IT support or a related technical role.
- Strong troubleshooting skills and expertise in diagnosing both hardware and software issues.
- Familiarity with operating systems, networking protocols, and hardware configuration.
- Experience with remote IT support tools (e.g., TeamViewer, Remote Desktop).
- Excellent communication skills for explaining technical issues to non-technical users and providing clear, actionable guidance.
- Strong attention to detail and ability to document issues and solutions effectively.
- Ability to work independently and manage multiple tasks simultaneously.
- Knowledge of IT security practices is a plus.
Salary:
- Base Salary: ₱20,000 – ₱30,000/month.
- Incentives: Based on customer satisfaction and issue resolution metrics.
